Help & support
Contact the Cifravo development team through ComputeViewsHub for help, feedback or privacy requests.
For a bug report, include your app version, device model, Android version, steps to reproduce and any error message. Screenshots are optional; remove private information before sending. You do not need to send your complete practice records.
Common questions
How do I start practicing?
Choose an exam syllabus or topic groups, adjust difficulty, then start a practice session. Review mistakes in the mistake book.
What does a dash in the score mean?
A dash means the selected scope has no records or lacks valid timing for correct answers. Scores reflect your practice scope and difficulty and are not official exam scores.
How do worksheets work?
Use the export center to generate a PDF, share text through another app or copy it. Answers are collected at the end. PDF printing and saving options depend on your system’s print service.
How do I delete my data?
In Android system settings, open Apps → Cifravo → Storage (wording varies by device) and clear app storage. This removes local preferences, practice records and game progress. Manage system backups, exported files, shared copies and emails separately. There is no app account to delete.
Why won’t a link or email open?
Check your internet connection and that a browser or email app is installed. You can also select and copy the address shown in the app, then open it manually.
Privacy requests
Use the email above for requests about information you have sent us. We cannot access or remotely delete records stored only on your device. See the full privacy policy for retention, deletion and external services.